- PRODUCT DETAILS
- REVIEWS
- UK DELIVERY & RETURNS
- INTERNATIONAL DELIVERY & RETURNS
- CLICK & COLLECT FROM OUR STORE
PRODUCT DETAILS
Build your speed, improve your stickhandling and develop that stick toe drag with the TRUEFEEL puck. Simulating an on-ice feel, the TRUEFEEL is made for off-ice training and helps you improve every facet of carrying the puck.
- Optimal Off Ice Training Puck
- Weight - 6oz
REVIEWS
UK DELIVERY & RETURNS
UK DELIVERY INFORMATION:
Royal Mail 1st Class Large Letter for Small Items | Aims for 1 - 3 Working Days
- No need to wait in. Available for small items that will fit through your postbox on order totals costing £30 or less. ***We may change it to Tracked 48 if the qty of items is to big to fit in a large letter
- £1.99
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*Orders are collected by Royal Mail Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by Royal Mail
Royal Mail Tracked 48 | Aims for 2 - 4 Working Days
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Ships via either Tracked 48 or 1st Class Large Letter depending on size
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£3.50 or Free on orders over £75
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*Orders are collected by Royal Mail Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by Royal Mail
ParcelForce | Next Working Day
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£4.50 on orders up to £74.99
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£2.95 on orders between £75 - £99.99
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Free on orders over £100
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*Orders are collected by ParcelForce Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by ParcelForce
Royal Mail Tracked 24 | Aims for 1 - 2 Working Days
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£6.95 or Free on orders over £100
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*Orders are collected by Royal Mail Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by Royal Mail
Please be aware
- The delivery time frame indicated starts from the day that your order is collected from us by the courier. For example, we often despatch orders on the weekend, however they won't be collected by the courier until the following working day
- Next Day Delivery is not available for Northern Ireland, Islands and Scottish Highlands and for items over 1m in length
- On occasion we may choose to upgrade the delivery to Tracked 48 or Next Day due to size
- On occasion we may need to ship your order via multiple boxes/couriers/services. For example, sticks ordered along with any items that don't fit inside the stick box maybe split and shipped via different couriers
UK RETURNS:
Wrong size or just not happy… no problem, just return any items to us within 60 days of the date of purchase. Please read below for returns instructions. You have three return options…
Return for a refund to the original payment method:
You may use our Royal Mail returns label to which £4 will be deducted from the refund amount.
(Size and weight restrictions for Royal Mail - 20kg, 61cm (L) x 46cm (W) x 46cm (D). Please note: It is your responsibility to ship back items that are oversize for our Royal Mail returns label. However, if you are struggling please contact us and we’ll do our best to help).
Alternatively, you may ship back using your own courier to the returns address below, we recommend using a tracked and signed for service.
Return for a refund via store credit(E-Gift Voucher):
You may use our Royal Mail returns label free of charge.
(Size and weight restrictions for Royal Mail - 20kg, 61cm (L) x 46cm (W) x 46cm (D). Please note: It is your responsibility to ship back items that are oversize for our Royal Mail returns label. However, if you are struggling please contact us and we’ll do our best to help).
Return in person to our store address, refunded to the original payment method:
Free of charge. Please return to our retail store… https://www.hockeystation.com/pages/contact-us-find-us-store-opening-hours - Please bring with you at least one of the following so we can find your order on our system… packing slip, order number, name and date of order.
To ship back your return…
1 - Check the item:
Please make sure that all items being returned are in a brand new unused condition with any tags attached. We can’t accept returns of used items.
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2 - Fill out the form:
Please fill out the form with your order number and refund method. If you have lost your form please write your order number, full name and return method on a piece of paper.
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3 - Wrap the item:
Please use the original shipping box or bag to ship back your return. If you no longer have it please use suitable material to protect the item. Please don’t directly tape up or stick the shipping label to the product packaging itself. Make sure to pop your returns form in the package.
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4 - Ship it back:
Click the following link to use our Royal Mail returns label(see terms above) - https://www.royalmail.com/track-my-return/create/3241
Or ship back using your own courier to…
Hockeystation(Returns)
Unit 2c 228 Connaught Road
Brookwood
Woking
Surrey
GU24 0AH
UK
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5 - Wait for your refund:
Once we have received your return we will process your refund within 1 - 2 working days, when processed you will be notified via email. A normal refund can take 3 - 4 working days to reach your bank account. A refund to store credit(E-Gift Card) will be available to spend straight away.
Additional Info…
Postage - How much you will be refunded:
If you have paid for delivery and are returning your entire order you will be refunded the standard delivery charge only. You will not be refunded the full upgraded delivery charge if you selected this.
If you have paid for delivery and return only part of your order then no delivery charge will be refunded.
If you use our Royal Mail returns label and opt for a refund to the original payment method then £4 will be deducted from the refund. Our Royal Mail returns label is free to use when you choose to be refunded with store credit(E-Gift Voucher).
Need a quick exchange but would like to use our returns shipping label?
If you need to return an item and need a new exchange item quickly then please place a new order right away. Then return the original item for a refund. Then email us your original order number and new order number we’ll be happy to put a note against your original order not to deduct the £4 for returns shipping.
Faulty item:
If you have a faulty item or a warranty issue please email hello@hockeystation.com or call us on 01483 608881 for help.
Third party market places such as eBay:
Please create your return through the relevant market place. Please do not use our returns form or Royal Mail returns label.
Need Help
Please call us on 01483 608881 or email us at hello@hockeystation.com if you need any further help.
INTERNATIONAL DELIVERY & RETURNS
INTERNATIONAL DELIVERY
USA:
USA | Parcelforce Global Express Tracked (Usually Delivered in 1 - 4 Business Days after Despatch)
- Collected by Parcelforce from our store here in the UK and then handed over to Fedex for delivery to you in the US
- This service costs £35 GBP but will be converted to USD with live exchange rates when checking out
- Despatched Mon - Fri(Excluding Bank Holiday) when ordered before 12pm Midday UK time. Orders placed after this time will be despatched on the following business day.
USA | Parcelforce Global Priority Tracked (Usually Delivered in 3 - 6 Business Days after Despatch)
- Collected by Parcelforce from our store here in the UK and then handed over to USPS for delivery to you in the US
- This service costs £20 GBP but will be converted to USD with live exchange rates when checking out
- Despatched Mon - Fri(Excluding Bank Holiday) when ordered before 12pm Midday UK time. Orders placed after this time will be despatched on the following business day.
AUSTRALIA:
Australia | Parcelforce Global Express Tracked: Aims for 3 - 6 Working Days after Despatch
- This service costs £50 GBP but will be converted to AUD with live exchange rates when checking out
- Despatched Mon - Fri(Excluding Bank Holiday) when ordered before 12pm Midday UK time. Orders placed after this time will be despatched on the following business day.
Australia | Parcelforce Global Priority Tracked: Aims for 5 - 9 Working Days after Despatch
- This service costs £25 GBP but will be converted to AUD with live exchange rates when checking out
- Despatched Mon - Fri(Excluding Bank Holiday) when ordered before 12pm Midday UK time. Orders placed after this time will be despatched on the following business day.
What about Tax?
We don't collect any tax at checkout for international orders. You maybe liable to pay import duties and taxes upon delivery in your country. We recommend checking before you place your order.***Please note that we're working on offering prepayment of duties and taxes at checkout at the time of placing your order, we hope to make this available soon***
Excluded items
Please note that the following items are too big, heavy or fragile to ship internationally. Shipping options will be unavailable at checkout should you have have any of these items in your cart:
- Wheeled Kit Bags
- Sticks(We can ship mini sticks)
- Goals(We can ship mini goals)
- Goal Surrounds
- Superdeker
- Sauce Toss
- Triangular Pass aid
- Bio Steel Ready Mixed Drinks
Europe & Canada will be available very soon
In the meantime we are testing our website with language translations in French and German. We apologise if this testing gives the impression that we’re already shipping to France and Germany. If you happen to land on the German or French version then there maybe some inaccuracies while we test.
Falkland Islands
Please click here.. How to place an order from the Falkland Islands
INTERNATIONAL RETURNS
Wrong size or just not happy… no problem, just return any items to us within 60 days of the date of purchase. Please read below for returns instructions.
Please be aware - We don't currently offer any returns shipping services so it's your responsibility to ship any items back to us. We hope to offer International returns shipping services soon.
If you have a faulty item or a warranty issue please email hello@hockeystation.com or call us on 01483 608881 for help before shipping back.
Need Help
Please call us on 01483 608881 or email us at hello@hockeystation.com if you need any further help.
CLICK & COLLECT FROM OUR STORE
If you would like to collect your item from our store then please select 'Local Pick up' when checking out. Once you have completed your order then please await an email/txt notifying you that your order is picked and ready for collection. Usually ready within one working hour.
If our store is open when you come to collect then please collect in store.
If our store is closed when you come to collect then please ring the bell next to the warehouse shutter door.
Click & Collect opening times(Closed on Bank Holidays):
- Monday: 11am - 5pm
- Tuesday: 11am - 5pm
- Wednesday: 11am - 5pm
- Thursday: 11am - 7pm
- Friday: 11am - 5pm
- Saturday: 10am - 5pm
- Sunday: 10am - 3pm
*Please note - Local Pickup only works when using the standard checkout and Shop Pay. It currently does not work with Apple Pay, Google Pay and PayPal.