- Returns Policy: Wrong size or just not happy..… no problem, just return any items to us within 60 days of the date of purchase. Please make sure all items are in brand new unused condition with tags still on the item. Please re-use the original shipping material or any suitable shipping material to protect the items when being shipped back. Please fill out the form and enclose with the return. If you want to keep the invoice on the reverse side of the form, or have lost your returns form just write down on a piece of paper ‘Returns - Your order number - Your name - Item description - Qty - Exchange or Refund’ and enclose with the return. Returns may also be made by visiting us in store at the address below. If you return your entire order and paid for delivery we will refund you the standard delivery charge. If you partially return an order we will not refund the delivery charge.
- UK - Returning for a Refund: Please ship the item back at your own cost to the address below(we recommend using a tracked service). You may also use our shipping label... https://www.royalmail.com/track-my-return/create/3241(please see below for size restrictions) to which we will deduct £4 from the refund amount(please see below for size restrictions).
- UK - Returning for an Exchange: You may use our shipping label free of charge...https://www.royalmail.com/track-my-return/create/3241(please see below for size restrictions) IMPORTANT PLEASE READ... When opting for an exchange you will be issued a Gift Voucher for the full amount of what you're returning which you can use to purchase the new item. This way you can place another order for the new item without having to wait for a refund to process into your account.
- International - Returns & Exchanges: Please return any unwanted Items to the address below at your own cost. We recommend you use a tracked service. If the item is faulty or we have made a mistake with your order we will cover the cost of return shipping, please get in touch with us in this case.
- Oversized/Weight Items: Please return any unwanted Items to the address below at your own cost. We recommend you use a tracked service. If the item is faulty or we have made a mistake with your order we will cover the cost of return shipping, please get in touch with us in this case.
- Problem with your order: If you think you have a faulty item or wrong item then please get in touch so we can get it sorted out for you asap.
- Info on using our shipping label: Create your label on the following link. You can choose to print it off at home or at the post office br bringing the emailed QR code with you https://www.royalmail.com/track-my-return/create/3241 Please note that the max weight and dimensions of packages using this service is: 20kg - 61cm (L) x 46cm (W) x 46cm (D)
***You will see our Royal Mail returns webpage and shipping label branded for 'Skatestation'. We have recently re-branded to Hockeystation and have not yet updated our details with Royal Mail. The 'Skatestation' returns label is correct so please go ahead and create the label'***
Unit 2c 228 Connaught Road
Please call us on 01483 608881 or email us at email@example.com if you need any further help.