PRODUCT DETAILS
REVIEWS
DELIVERY
***Please click on the following link for up to date delivery information before placing your order https://www.hockeystation.com/pages/delivery
UK DELIVERY INFORMATION:
ParcelForce | Next Working Day:
- £4.50 on orders up to £74.99
- £2.95 on orders between £75 - £99.99
- Free on orders over £100
- *Orders are collected by ParcelForce Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by ParcelForce
- *Next Day Delivery is not available for Northern Ireland, Islands and Scottish Highlands and for items over 1m in length.
***The delivery time frame indicated starts from the day that your order is collected from us by the courier. For example, we often despatch orders on the weekend, however they won't be collected by the courier until the following working day***
Royal Mail Tracked 24 | Aims for 1 - 2 Working Days:
- £6.95 or Free on orders over £100
- *Orders are collected by Royal Mail Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by Royal Mail
- *On occasion our warehouse may choose to upgrade the delivery to Next Day
***The delivery time frame indicated starts from the day that your order is collected from us by the courier. For example, we often despatch orders on the weekend, however they won't be collected by the courier until the following working day***
Royal Mail | 2 - 4 Working Days:***Currently suspended***
- Ships via either Tracked 48 or 1st Class Large Letter depending on size
- £3.50 or Free on orders over £75
- *Orders are collected by Royal Mail Monday - Friday excluding Bank Holidays. Order before 2pm for same working day collection by Royal Mail
- *On occasion our warehouse may choose to upgrade the delivery to Next Day
***The delivery time frame indicated starts from the day that your order is collected from us by the courier. For example, we often despatch orders on the weekend, however they won't be collected by the courier until the following working day***
International
Europe, USA, Canada & Australia shipping options will be made available soon.
https://www.skatestation.co.uk/pages/placing-an-order-from-the-falkland-islands">Please Click here for information on how to place an order from the Falkland Islands
CLICK & COLLECT FROM OUR STORE
If you would like to collect your item from our store then please select 'Local Pick up' when checking out. Once you have completed your order then please await an email/txt notifying you that your order is picked and ready for collection. Usually ready within one working hour.
If our store is open when you come to collect then please collect in store.
If our store is closed when you come to collect then please ring the bell next to the warehouse shutter door.
Click & Collect opening times(Closed on Bank Holidays):
- Monday: 11am - 5pm
- Tuesday: 11am - 5pm
- Wednesday: 11am - 5pm
- Thursday: 11am - 7pm
- Friday: 11am - 5pm
- Saturday: 10am - 5pm
- Sunday: 10am - 3pm
*Please note - Local Pickup only works when using the standard checkout and Shop Pay. It currently does not work with Apple Pay, Google Pay and PayPal.
RETURNS
Wrong size or just not happy… no problem, just return any items to us within 60 days of the date of purchase. Please read below for returns instructions. You have three return options…
Return for a refund to the original payment method:
You may use our Royal Mail returns label to which £4 will be deducted from the refund amount.
(Size and weight restrictions for Royal Mail - 20kg, 61cm (L) x 46cm (W) x 46cm (D). Please note: It is your responsibility to ship back items that are oversize for our Royal Mail returns label. However, if you are struggling please contact us and we’ll do our best to help).
Alternatively, you may ship back using your own courier to the returns address below, we recommend using a tracked and signed for service.
Return for a refund via store credit(E-Gift Voucher):
You may use our Royal Mail returns label free of charge.
(Size and weight restrictions for Royal Mail - 20kg, 61cm (L) x 46cm (W) x 46cm (D). Please note: It is your responsibility to ship back items that are oversize for our Royal Mail returns label. However, if you are struggling please contact us and we’ll do our best to help).
Return in person to our store address, refunded to the original payment method:
Free of charge. Please return to our retail store… https://www.hockeystation.com/pages/contact-us-find-us-store-opening-hours - Please bring with you at least one of the following so we can find your order on our system… packing slip, order number, name and date of order.
To ship back your return…
1 - Check the item:
Please make sure that all items being returned are in a brand new unused condition with any tags attached. We can’t accept returns of used items.
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2 - Fill out the form:
Please fill out the form with your order number and refund method. If you have lost your form please write your order number, full name and return method on a piece of paper.
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3 - Wrap the item:
Please use the original shipping box or bag to ship back your return. If you no longer have it please use suitable material to protect the item. Please don’t directly tape up or stick the shipping label to the product packaging itself. Make sure to pop your returns form in the package.
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4 - Ship it back:
Click the following link to use our Royal Mail returns label(see terms above) - https://www.royalmail.com/track-my-return/create/3241" style="box-sizing: border-box; transition: all 0.3s ease-in-out 0s; border: 0px; outline: none; touch-action: manipulation; color: rgb(68, 68, 68); text-decoration: none; padding-bottom: 1px;">https://www.royalmail.com/track-my-return/create/3241
Or ship back using your own courier to…
Hockeystation(Returns)
Unit 2c 228 Connaught Road
Brookwood
Woking
Surrey
GU24 0AH
UK
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5 - Wait for your refund:
Once we have received your return we will process your refund within 1 - 2 working days, when processed you will be notified via email. A normal refund can take 3 - 4 working days to reach your bank account. A refund to store credit(E-Gift Card) will be available to spend straight away.
Additional Info…
Postage - How much you will be refunded:
If you have paid for delivery and are returning your entire order you will be refunded the standard delivery charge only. You will not be refunded the full upgraded delivery charge if you selected this.
If you have paid for delivery and return only part of your order then no delivery charge will be refunded.
If you use our Royal Mail returns label and opt for a refund to the original payment method then £4 will be deducted from the refund. Our Royal Mail returns label is free to use when you choose to be refunded with store credit(E-Gift Voucher).
Need a quick exchange but would like to use our returns shipping label?
If you need to return an item and need a new exchange item quickly then please place a new order right away. Then return the original item for a refund. Then email us your original order number and new order number we’ll be happy to put a note against your original order not to deduct the £4 for returns shipping.
Faulty item:
If you have a faulty item or a warranty issue please email hello@hockeystation.com or call us on 01483 608881 for help.
Third party market places such as eBay:
Please create your return through the relevant market place. Please do not use our returns form or Royal Mail returns label.
Need Help
Please call us on 01483 608881 or email us at hello@hockeystation.com if you need any further help.